ZENITH INFOTEK LLC
End User Computing - EUC
Full Time • Madison
Job Title: End User Computing (EUC)
Location: Wisconsin
Interview: Video Interview
Interview: Video Interview
Job Summary
We are seeking an experienced Senior End User Computing (EUC) Lead Engineer to manage end-user IT support, executive support, and audio-visual (AV) services. The ideal candidate will provide high-quality, white-glove support to senior executives and employees while leading technical operations and IT asset management teams.
This role requires strong technical expertise, leadership skills, and a customer-focused approach to ensure efficient service delivery, improve user experience, and support the organization's IT strategy.
Key Responsibilities
- Lead and manage end-user computing and IT support services for employees and senior executives.
- Provide white-glove executive support with prompt, proactive, and professional service.
- Manage AV support for meetings, conferences, and corporate events.
- Lead asset management and technical operations teams, including IT asset lifecycle management.
- Identify opportunities to automate processes and improve service delivery.
- Drive continuous improvement initiatives to enhance operational efficiency and user satisfaction.
- Monitor service performance, define KPIs, and ensure service quality.
- Collaborate with IT teams and business stakeholders to meet organizational needs.
- Maintain IT documentation, service standards, and best practices.
- Ensure EUC services align with the organization's global IT strategy and operating model.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 8+ years of experience in End User Computing, IT support, workplace technology, or a related field.
- Proven experience providing technical support to senior executives.
- Strong knowledge of end-user technologies, workplace tools, and AV systems.
- Experience managing technical teams, IT operations, or asset management functions.
- Experience improving IT service delivery and implementing automation solutions.
- Knowledge of IT Service Management (ITSM) processes and ITIL frameworks.
- Strong leadership, communication, problem-solving, and stakeholder management skills.
- Customer-focused mindset with a commitment to service excellence.
Preferred Qualifications
- Experience working in a global or large enterprise IT environment.
- ITIL certification or other relevant IT service management certifications.
- Experience with digital workplace transformation initiatives.
- Knowledge of service delivery models, operational KPIs, and continuous improvement practices.
Key Skills
- End User Computing (EUC)
- Executive and White-Glove IT Support
- Audio-Visual (AV) Support
- IT Asset Management
- Technical Operations Management
- IT Service Management (ITSM)
- Team Leadership and Service Delivery
- Process Automation and Continuous Improvement
- Stakeholder Management
- ITIL and Operational Performance Management
Compensation: $75.00 per year